Dr. Reddy's
Public Awareness Program
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at nerivio@growthjockey.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at neriviodrl@porteamedical.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can return any product that is damaged/ defective/ wrong.
You may choose to seek a replacement of the product returned by you or a refund of the price paid by you, as per the Product Warranty.
Once your refund has been initiated, you will be required to share your official email address and bank account details with us, upon request over email or other communication. After sharing the above details, you will receive a refund initiation confirmation and you will receive the amount back in your account, within 10 working days of us receiving the required details. In case of orders paid by cash at the time of delivery, we will not provide a refund in cash and the refund amount will be transferred electronically to your bank account, details of which will be sought in the aforesaid manner.
The Buyer can cancel any order only before dispatch of goods by the Vendor. The Buyer may cancel any order before dispatch, by getting in touch with the Vendor’s Customer Care service team on their email id neriviodrl@porteamedical.com within 24 hours of placing the order. Any payment made by the Buyer for such an order shall be refunded to the Buyer within 7 (Seven) to 10 (Ten) working days of receiving the request for cancellation.
